Whether you need to accept returns for recalls, service, or warranty, you will now be able to process with your CyberStore and get all the documents you need in one convenient place.
There are several reasons you may want to be able to accept returns online. First reason would be customer service, customers want to be able to have self service and take care of items themselves, when they want. So to be able to initiate and process returns online, it is becoming a must have for customer service. Customers want to be able to trust your product and being able to easily process a return gives faith in your brand.
Another reason is to keep your product in service, make the process easy for your customer to send items in to be re-calibrated and serviced with a great online experience.
Yes! With the new CyberStore 2023, your CyberStore can be configured to begin accepting returns online. You have the control so you can require documentation and can review the request and approve or deny right in CyberStore.
No! If they do not have proper documentation that you require or want it processed differently you can deny the return.
Yes! There is a section to upload supporting documentation, so you can require proof of purchase or other items.
Yes! CyberStore will give you the ability to track the return.
You can refer to the documentation for the process of how to set up your CyberStore to accept the returns or if you need further assistance, you can contact us at Dovetail.
For your customers, the process is simple. You can provide them with a link to login and get the process started.
It would help your team automate the process so that customers could initiate and process the returns online, saving your customer service team time.
Yes, you will currently be required to have the RMA module from SYSPRO.
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