This privacy statement discloses the privacy practices for Dovetail Internet Technologies, LLC (“Dovetail”). It has been created to demonstrate our commitment to privacy and security. This Policy describes how Dovetail collects information through our Internet services (“Services”). Dovetail’s users are divided into two sections: those who access our Services, such as Web and FTP sites but do not have accounts (“Visitors”) as well as those who pay a monthly hosting fee to utilize our equipment to provide their own Services (“Subscribers”). Dovetail reserves the right to modify this Policy at any time, effective upon posting of the modified Policy to this URL: http://www.dovetailinternet.com/Privacy.
Information Collection and Use
Dovetail is the sole owner of the information collected on our site (http://www.dovetailinternet.com/) from its Visitors. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Dovetail will ask for information in regards to our online Information Request Form, such as name, email address, and other relevant information. Information collected in this manor is used strictly by Dovetail to service its Subscribers and potential Subscribers. In addition, when Visitors or Subscribers send email inquiries to Dovetail, the return email address is used to answer the email inquiry we receive. Dovetail does not use the return email address for any other purpose and does not share the return email address with any third party.
Subscribers are asked to provide certain personal information when they sign up for our Services including name, address, telephone number, billing information (such as a credit card number), as well as other contact information. The personal information collected from Subscribers during the registration process is used to manage each Subscriber’s account (such as for billing purposes). This information is not shared with third parties, unless specifically stated otherwise or in special circumstances, such as purchases of equipment or services from a third party with the Subscriber’s written permission.
A cookie is a piece of data stored on the user’s hard drive containing information about the Visitor. Web sites can give you a cookie, and give you data to store in the cookie. But, web sites can only request data that they have stored in that specific cookie. Cookies also do not enable third parties to access any of your customer information. Usage of a cookie is in no way linked to any personally identifiable information while on our site. For instance, by setting a cookie on our site, the Visitor would not have to log in a password more than once, thereby saving time while on our site. If a Visitor rejects the cookie, they may still use our site. The only drawback to this is that the Visitor may be limited in some areas of our site. Cookies can also enable us to track and target the interests of our Visitors to enhance the experience on our site.
We use IP addresses to analyze trends, administer the site, track Visitor’s movement though our web site, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
We partner with other parties to provide specific services. When the Subscriber signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
Dovetail’s web site contains links to other sites. Please be aware that Dovetail is not responsible for the privacy practices of such other sites. We encourage our Visitors to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site and from our Subscribers.
Dovetail’s web site takes every precaution to protect our Visitors’ information. When Visitors submit sensitive information via the website, the information is protected both online and off-line.
When our registration/order form asks Visitors to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect Visitor and Subscriber information off-line. All of our information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected.
Supplementation of Information
In order for Dovetail’s web site and other services to properly fulfill its obligation to our Subscribers, it is necessary for us to supplement the information we receive with information from 3rd party sources.
Site and Service Updates
We send the user site and service announcement updates. Service announcements contain maintenance and upgrade information. We communicate with the Subscriber to provide requested services and in regards to issues relating to their account via email or phone.
Notification of Changes