Dovetail provides many services that may require authentication and therefore require a username and password to gain access to these services.
The following outlines many of the common user accounts you may have at Dovetail and helpful links on how to manage them.
Hosting Users in novo Cloud (NOVOCLOUD\username)– also called Active Directory (AD) user:
For sites hosted in the novo Cloud
Gain access to web administration areas with dual authentication (such as RateDisplay, WordPress or Joomla)
Gain access to use Secure FTP access
Gain access to Custom Applications that require extra authentication
How do I request an Audit report of my Hosting Users? Contact Customer Care and request a summary of www network users report – please specify which site if you have more than one.
novo Site and novo Admin Accounts — also called Application users:
If you are using novo CMS to restrict access to parts of your site, or
If you are using novo CMS to manage the content of your site then you have a web based admin area to do so the link would be similar to http://www.yoursite.com/admin.
How do I get one? Purchase a license or Subscription from Dovetail. Contact Sales for more information.
How do I change the password? Certain novo Admin accounts are setup with the Rights to Manage Users. These individuals may change your password for you by logging into the novo Admin for your site and navigating to the User Manager section. On the User Properties page there is a Change Password link..
Access to POP3 email accounts to receive email.
How do I get one? When you Purchase a new website hosting package one of the email accounts is setup to have administration rights to add/remove/update email accounts for the primary domain the hosting package is for.
Network users have a multiple failed attempts and you’re out policy. You may be locked out if (a) you are trying to gain access to a page that uses a Network user; (b) the login screen is a gray pop up box; (c) it just keeps asking for a username and password; (d) you do not receive a page not found or SSL required error message.
What to do… or Call Dovetail Customer Service to request a Unlock User.
Authorized Contacts Only:
Please note we will require that the person requesting the unlock must be on file as an Authorized Contact. To update your contacts please complete the Authorized Contact Form and fax it to 508-845-6465.