Wednesday, November 29, 2006

Welcome to Net Results - Episode 24 for November 29th, 2006.  

In this show, Ben provides a post-Thanksgiving update on some online retail stories and fills us in on what he already bought himself (and his wife) for Christmas.

After the break, today's major topic is on social media. Ben tells us what all the hype is about, but more importantly explains how it can readily be applied to maximize your company's online presence. 

Please share your feedback, comments and requests by calling our comment line at (206) 888-6465.

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Wednesday, November 29, 2006 2:42:55 PM UTC  #    Disclaimer    Comments [2]   
 Monday, November 27, 2006

Today is Monday, November 27, 2006 - Cyber Monday. In this show, Mark Peters is your host and he talks about his black Friday adventure through Cyberspace and gives some insight on smart online shopping for the 2006 Holiday Season.

At the end of each show, we include a podsafe music selection.

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Monday, November 27, 2006 5:01:43 AM UTC  #    Disclaimer    Comments [0]   
 Wednesday, November 22, 2006

What are you thankful for? In this special Thanksgiving episode, all three of your Net Results hosts - Mike, Ben and Mark join in a round table discussion to say "thank you" to various companies and individuals for their influence on the world of the Internet. Buckle your seatbelts - this one should be fun!

Finally, as with every episode we bring you a podsafe music selection. Listen to hear Mike's choice.

Please share your feedback, comments and requests by calling our comment line at (206) 888-6465.

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Wednesday, November 22, 2006 1:09:12 PM UTC  #    Disclaimer    Comments [1]   
 Tuesday, November 21, 2006

I just can't emphasize enough how important customer service is to all of us at Dovetail. Since the very earliest days as a company offering personal, quality, courteous and professional service has not only been an accidental side effect , but it is one of our strongest core values.

in the business climate of today, it's the personal connections we make that allow us to grow. And to me, customer service is one of the more lasting ways to make (and sustain) personal connections. As a small business ourselves I know that we will always choose a smaller (even possibly more expensive) vendor if the personal sense of connection, integrity, and service are established.

That sense of importance was most-likely fostered by my parents from the youngest of days. My dad was in academia meeting the audio-visual needs of my alma-mater, the College of the Holy Cross, for over 35 years. And the biggest thing I learned from watching him over the years was that it didn't matter whether you were a student, a new associate professor or the President of the college, you treat everyone with respect in the same way. Of course it's up to you and your skills to prioritize accordingly, but you always offer your best.

At Dovetail, we embrace the same spirit collectively as a group. Even when a customer is having troubles and clearly feels that we have made a mistake (and believe me, we have occasionally) we strive to get to the root of the issue, find an equitable resolution and allow the customer to move on with their day. Sometimes that focus may seem indifferent but know that we are working our very best to get the issue fixed.

I like to think that's why we have so many long-term customers. So if you're looking at a new web partner who will work with you and provide the best possible service, give Dovetail a try - you may just start the first day of a great long term personal connection.

-- Mike

Tuesday, November 21, 2006 1:32:00 PM UTC  #    Disclaimer    Comments [0]   
 Monday, November 20, 2006

Today's show was recorded on Monday, November 20th. In this show, your host Michael Villa talks a bit about this week's schedule and our special Thanksgiving episode coming on Wednesday.  He then follows up a a bit on some stories from last week and discusses some stories about MySpace in the news.

After the news, Mike talks about backing up your data. 

Finally, as with every episode we bring you a podsafe music selection. Listen to hear Mike's choice.

Please share your feedback, comments and requests by calling our comment line at (206) 888-6465.

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Monday, November 20, 2006 8:59:34 PM UTC  #    Disclaimer    Comments [0]   
 Friday, November 17, 2006

Welcome to Net Results - Episode 20 for November 17th, 2006.  Today Ben Higgins fills in for Mark after the two had a late night at the office.

In today's news round-up, Ben talks about some interesting announcements from Dell and YouTube.

For today's main topic Ben talks about the importance of properly planning and executing regular system maintenance.

And of course no show would be complete without a podsafe music selection, listen to hear Ben's track for the day.

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Friday, November 17, 2006 10:57:34 PM UTC  #    Disclaimer    Comments [0]   
 Wednesday, November 15, 2006

Welcome to Net Results - Episode 19 for November 15th, 2006.  Ben Higgins, today's host, is back and offers some insight into our web-based world.

Afterwards, Ben talks about email - why it isn't secure, and what options exist to protect your email communications from prying eyes. 

Lastly, Ben feeds your ears and his stomach with today's podsafe music selection.

Please share your feedback, comments and requests by calling our comment line at (206) 888-6465.

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Wednesday, November 15, 2006 4:36:27 PM UTC  #    Disclaimer    Comments [0]   
 Tuesday, November 14, 2006

Today's show was recorded on Monday, November 13th. In this show, your host Michael Villa talks about this weeks big consumer electronics releases from Sony, Nintendo and Microsoft.

After the news, Mike explains what a wiki is, and why you may want to use one for your online knowledge base. 

Finally, as with every episode we bring you a podsafe music selection. Listen to hear Mike's choice.

Please share your feedback, comments and requests by calling our comment line at (206) 888-6465.

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Tuesday, November 14, 2006 4:50:28 AM UTC  #    Disclaimer    Comments [0]   
 Friday, November 10, 2006

Today is Friday, November 10, 2006, Mark Peters is your host today. Today Mark shares how to be successful with your next website project

At the end of each show, we include a podsafe music selection.

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Friday, November 10, 2006 5:22:41 PM UTC  #    Disclaimer    Comments [0]   

I've been spending Tuesday nights with my mom for the past several years, and we have a tendency to get absorbed by whichever reality contest is going on at any given time of the year. First it was American Idol. But now it has turned to ABC's Dancing with the Stars. I think there's an innate desire in all of us to see the underdog have a chance at glory. Its the David vs Goliath story being played out in front of us every week.

As I have been getting sucked into DWTS this year I have observed something very interesting. If you watch the show you know that the talent has been outstanding to the point that half of the stars had a chance to go all the way (with apologies to Jerry Springer, we never thought you were going to go all the way but thanks for the laughs). And this was really the case with the final three: Joey Lawrence, Emmitt Smith and Mario Lopez.

This week Joey was sent home leaving the battle between the judges favorite (Mario) and the "Cinderella Man" (Emmitt). I don't know who's going to win but I am hoping Emmitt takes it all.

Why? Because he represents to me what we are here at Dovetail. Many times we are part of a selection process where we are by all expectations an underdog. We're a small company, not as flashy as some bigger competitors. We're not always as comfortable with a new dance right away, but we come out and do our very best and impress. We work hard. And we surprise people along the way. We can really move across that dance floor when we're asked to perform.

So give us a shot. We'll surprise you too if you'll just ask us to dance

Then after calling us, pick up the phone next Tuesday and vote for Emmitt!

-- Mike

Friday, November 10, 2006 12:57:31 PM UTC  #    Disclaimer    Comments [0]   
 Tuesday, November 07, 2006

Today's show was recorded on Monday, November 6th - election eve. In this show, your host Michael Villa brings you a couple of interesting news stories with an election twist.

After the news, Mike talks how we actually produce the Net Results Podcast. 

Finally, as with every episode we bring you a podsafe music selection. Listen to hear Mike's choice.

Please share your feedback, comments and requests by calling our comment line at (206) 888-6465.

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Tuesday, November 07, 2006 4:43:43 AM UTC  #    Disclaimer    Comments [0]   
 Saturday, November 04, 2006

Today is Friday, November 3, 2006, Mark Peters is your host today. Today Mark talks about the processes associated with accepting credit card payments online.

At the end of each show, we include a podsafe music selection.

Please share your feedback, comments and requests by calling our comment line at (206) 888-6465.

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Saturday, November 04, 2006 4:18:58 AM UTC  #    Disclaimer    Comments [0]   
 Thursday, November 02, 2006

Welcome to Net Results - Episode 14 for November 1st, 2006.  Ben Higgins, today's host, has skipped Halloween and gone directly to Christmas!  Listen to his interesting take on a grocery store experience.

Afterwards, Ben takes the listener on a tour of Unsolicited Commercial Email (UCE), modern protection techniques, and some technical tips about email marketing.  Lastly, to prove he loves the upcoming holiday season, Ben choses a podsafe music selection with a Christmas spin... sort of.

Please share your feedback, comments and requests by calling our comment line at (206) 888-6465.

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Thursday, November 02, 2006 4:17:36 AM UTC  #    Disclaimer    Comments [0]