Please note that the scheduled dates of Dovetail's normal monthly maintenance have changed.

The Dovetail Hosting environments will be undergoing a regular scheduled maintenance beginning at 9:00pm EST on Wednesday, May 18, 2011, lasting approximately 4 hours. Due to the nature of this maintenance, there may be downtime. Dovetail's A.V.O.I.D. and Email services will not be affected. We apologize for any inconvenience you may experience.

A regular maintenance window is scheduled for the third Wednesday of each month, unless otherwise specified. This window of time allows us to apply any patches which have been released in the past month, as well as perform non-emergency maintenance to any of our servers and network equipment. Unless otherwise specified above, this maintenance will encompass all Dovetail services.

The Dovetail Hosting environments will be undergoing a regular scheduled maintenance beginning at 9:00pm EST on Thursday, April 14, 2011, lasting approximately 4 hours. Due to the nature of this maintenance, there may be downtime. Dovetail's A.V.O.I.D. and Email services will not be affected. We apologize for any inconvenience you may experience.

A regular maintenance window is scheduled for Thursday of the second full week of each month, unless otherwise specified. This window of time allows us to apply any patches which have been released in the past month, as well as perform non-emergency maintenance to any of our servers and network equipment. Unless otherwise specified above, this maintenance will encompass all Dovetail services.

We have monitored the behavior of our environment for the last couple of hours and all has remained stable. There was no loss of email during this time and all aspects of our email environment has resumed to normal.

Posted on 03/21/11 06:48 PM EDT

The status of this issue remains the same as the last post:

We believe we are very close to a resolution regarding all the previous issues. You will probably notice that you are now able to access your mail via Webmail and email clients. If you are still unable to connect to either please let us know. Thank you for your continued patience around the matter.

Posted on 03/21/11 05:53 PM EDT

We believe we are very close to a resolution regarding all the previous issues. You will probably notice that you are now able to access your mail via Webmail and email clients. If you are still unable to connect to either please let us know. Thank you for your continued patience around the matter.

Posted on 03/21/2011 4:45 PM EDT

Our Engineers have identified an issue that may result in delayed email delivery for some Hosted Exchange users. We are working to have these delays cleared as soon as possible.

Posted on 03/21/2011 4:24 PM EDT

As we continue to focus on resolving all previously reported issues, some users may also experience delayed email delivery. We hope to have these issues resolved as soon as possible.

Posted on 03/21/2011 4:05 PM EDT

We are still working to resolve the intermittent connectivity issues in Webmail. In addition, some users connecting via IMAP or POP may also experience a disruption.

Our Engineers continue to work on resolving this issue.

Posted on 03/21/2011 3:40 PM EDT

Our Engineers are making progress in restoring Webmail connectivity. Some users are now reporting successful logins.

We will continue to actively work on a resolution. Thank you for your patience and understanding.

Posted on 03/21/2011 3:10 PM EDT

Our Engineers have identified an issue that is resulting in errors when logging into Webmail.

They are investigating the situation and we will post additional updates as they become available.

The Dovetail Hosting environments will be undergoing a regular scheduled maintenance beginning at 9:00pm EST on Thursday, March 10, 2011, lasting approximately 4 hours. Due to the nature of this maintenance, there may be downtime. Dovetail's A.V.O.I.D. and Email services will not be affected. We apologize for any inconvenience you may experience.

A regular maintenance window is scheduled for Thursday of the second full week of each month, unless otherwise specified. This window of time allows us to apply any patches which have been released in the past month, as well as perform non-emergency maintenance to any of our servers and network equipment. Unless otherwise specified above, this maintenance will encompass all Dovetail services.

The email system and related services are running properly.

Posted on 02/28/2011 12:49 PM EST

Users may continue to experience delayed email delivery and failures while activating Blackberry devices. Thank you for your patience while we continue to work on getting these delays resolved.

Posted on 02/28/2011 10:54 AM EST

At this time users should no longer be experiencing intermittent connectivity to our servers. Our Engineers will continue to work on clearing the email delays.

Posted on 02/28/2011 10:19 AM EST

Our Engineers continue to actively work on resolving this. We hope to have this resolved as soon as possible.

Thank you for your patience and understanding.

Posted on 02/28/2011 9:18 AM EST

Our Engineering team is currently investigating an issue which may cause some mail delays and/or intermittent connectivity for both our Microsoft Exchange 2007 and Hosted email environments.

The team is working to resolve the issue as quickly as possible

CyberStore 1.9.674 was released today. This release includes:

Version 1.9.674 - Overview

• 2132 - New option that allows the Bill To Name to be saved in the Purchase Order field on the SYSPRO sales order.  This allows for quick searches by name in SYSPRO to locate an order.
• 2133 - Additional information transmitted to the Authorize.net Credit Card Processing gateway including Customer Number and Web order ID (WEB###).
• 2178 - New feature to allow for setting a custom Sort Order for items within a category.
• 2248 - Distributor Enhancements for allowing an All Category setting that allows a Distributor to sell items in all categories without having to specify them individually.  Also, the ability to customize the on hand messages on the distributor search results.  Updated the Max distance to be ignored if a distributor is set as Always Show.
• 2288 - Calculate B2C Taxes based on shipping information entered similar to B2B for AVP and Advanced geocode settings.

Fixes

• #2148 - Shipping and Billing additional address detail fields to be included in system email.
• #2216 - Free Shipping not working with using Percentage Plus Shipping Method
• #2218 - CyberStore: Drop Ship Other State Field
• #2217 - PO Functionality in CyberStore
• #2219 - Drop Ship Name Field Length Truncated at 10 Characters
• #2292 - Corrected a stored procedure syntax issue on an upgrade script that only failed on SQL2000
• #2306 - Set default values for shipping matrix after upgrade from 1.7.483 to 1.8.600
• #2311 - Added default web.config values so that B2B Account Registration would not fail when the customer number leading zeros value had not yet been specified.

What you need to do
To perform the update you will need to download all build versions greater than your installed version, and apply them in order. Update instructions can be found at http://www.dovetailinternet.com/CYBERSTORE_UPGRADE_PROCEDURE. If you do not already have an account for the CyberStore Center, please create one when asked to login.

How to download CyberStore Builds
To obtain the correct builds, confirm your installed version and download all builds numbered greater than your version, and then install them in order. Build files can be downloaded at http://www.dovetailinternet.com/CYBERSTORE_BUILDS.

For details about this release cycle, please check the online release notes at CyberStore Release Notes.

CyberStore 1.8.600 was released today. This release includes:

Version 1.8.600-Overview

• Added features 
  • Zero price items to cart
  • Order Comments on Email
  • Remove First from Name Field Label on Step 1 of Checkout
  • PDF Links Enhancements
  • Shipping Calculation by Percentage Plus Method
  • Create separate styles for Add to Cart Button image and text, so they can be controlled independently
  • Change the "Current Status" values to display descriptions on sales order review
• Fixes
  • #1391 Drop Ship Name Field Length Truncated at 10 Characters
  • #747 The quantities on the categories (that have sub-categories) are duplicating
  • #1389 Incorrect Validation in Promotion Maintenance Screen
  • #2051 Custom Lead Time Issue
  • #2111 Cannot retrieve order in CyberStore
  • #2130 Implementation instructions to avoid values submitted using custom request quote form from being truncated
  • #2135 Customizable link missing when valid item exists with zero price
  • #2141 Add to cart broken due to case sensitive reference
  • #2158 On Hand Quantity UOM Display UOM versus Pricing UOM
  • #2164 Free Shipping not working using Percentage Plus Shipping Method
  • #2172 CyberStore: Drop Ship Other State Field
  • #2199 PO Functionality in CyberStore
  • #2210 B2C Registration: Same as Shipping does not properly populate Billing Address
  • #2211 County Displaying during Checkout
  • #2231 Problems in Admin and Frontend with B2C Shipping Address
  • #2234 Dealer Search Zip Code Only Input String Error
  • #2240 Item/Category Search Does Not Work with Empty String in web.config

What you need to do
To perform the update you will need to download all build versions greater than your installed version, and apply them in order. Update instructions can be found at http://www.dovetailinternet.com/CYBERSTORE_UPGRADE_PROCEDURE. If you do not already have an account for the CyberStore Center, please create one when asked to login.

How to download CyberStore Builds
To obtain the correct builds, confirm your installed version and download all builds numbered greater than your version, and then install them in order. Build files can be downloaded at http://www.dovetailinternet.com/CYBERSTORE_BUILDS.

For details about this release cycle, please check the online release notes at CyberStore Release Notes.

Yesterday, August 23rd was a difficult day for Dovetail, but even more so for our valued hosting clients. We discovered early in the day that our primary Internet router was not responding to network traffic. This resulted in our web traffic failing to be served to the Internet, causing a wide-spread outage.

Ultimately, we were able to determine that the router was overloaded by traffic caused by a single, compromised host. Once that host was disabled we were able to restore traffic to all unaffected hosts starting at 6:15 pm. It is important to note that at no time was the affected host able to propagate itself within our network. This is due to the advanced segmentation of our network designed to mitigate against such a risk.

Compounding the issues, the nature of this incident presented to us many symptoms simultaneously. It was only by the systematic troubleshooting of each symptom (and implementing each solution in turn) that we were able to discover the true root of the problem and restore service.

We very much appreciate our customers, and we do not take for granted the trust that we had earned over the years. We also understand the seriousness of this situation.

We did not have access to some of the communication tools we have come to rely on during service interruptions, and have found that there is room for improvement. To that end we are reviewing better ways to communicate to our customers in the future, and will begin implementing them immediately. 

We are taking this incident very seriously, and hope that we will enjoy your trust, not through any statements or promises, but through our actions and continued quality of service.

Sincerely,

Michael Villa
CEO and Founder