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 Wednesday, November 29, 2006
Welcome to Net Results - Episode 24 for November 29th, 2006. In this show, Ben provides a post-Thanksgiving update on some online retail stories and fills us in on what he already bought himself (and his wife) for Christmas. After the break, today's major topic is on social media. Ben tells us what all the hype is about, but more importantly explains how it can readily be applied to maximize your company's online presence. Please share your feedback, comments and requests by calling our comment line at (206) 888-6465. Links from this show: Music used in this show: How to Listen:
 Monday, November 27, 2006
Today is Monday, November 27, 2006 - Cyber Monday. In this show, Mark Peters is your host and he talks about his black Friday adventure through Cyberspace and gives some insight on smart online shopping for the 2006 Holiday Season. At the end of each show, we include a podsafe music selection. Please share your feedback, comments and requests by calling our comment line at (206) 888-6465. Links from this show: Music used in this show: How to Listen:
 Wednesday, November 22, 2006
What are you thankful for? In this special Thanksgiving episode, all three of your Net Results hosts - Mike, Ben and Mark join in a round table discussion to say "thank you" to various companies and individuals for their influence on the world of the Internet. Buckle your seatbelts - this one should be fun! Finally, as with every episode we bring you a podsafe music selection. Listen to hear Mike's choice. Please share your feedback, comments and requests by calling our comment line at (206) 888-6465. Links from this show: Recommended Reading: Music used in this show: How to Listen:
 Tuesday, November 21, 2006
I just can't emphasize enough how important customer service is to all of us at Dovetail. Since the very earliest days as a company offering personal, quality, courteous and professional service has not only been an accidental side effect , but it is one of our strongest core values. in the business climate of today, it's the personal connections we make that allow us to grow. And to me, customer service is one of the more lasting ways to make (and sustain) personal connections. As a small business ourselves I know that we will always choose a smaller (even possibly more expensive) vendor if the personal sense of connection, integrity, and service are established. That sense of importance was most-likely fostered by my parents from the youngest of days. My dad was in academia meeting the audio-visual needs of my alma-mater, the College of the Holy Cross, for over 35 years. And the biggest thing I learned from watching him over the years was that it didn't matter whether you were a student, a new associate professor or the President of the college, you treat everyone with respect in the same way. Of course it's up to you and your skills to prioritize accordingly, but you always offer your best. At Dovetail, we embrace the same spirit collectively as a group. Even when a customer is having troubles and clearly feels that we have made a mistake (and believe me, we have occasionally) we strive to get to the root of the issue, find an equitable resolution and allow the customer to move on with their day. Sometimes that focus may seem indifferent but know that we are working our very best to get the issue fixed. I like to think that's why we have so many long-term customers. So if you're looking at a new web partner who will work with you and provide the best possible service, give Dovetail a try - you may just start the first day of a great long term personal connection. -- Mike
 Monday, November 20, 2006
Today's show was recorded on Monday, November 20th. In this show, your host Michael Villa talks a bit about this week's schedule and our special Thanksgiving episode coming on Wednesday. He then follows up a a bit on some stories from last week and discusses some stories about MySpace in the news. After the news, Mike talks about backing up your data. Finally, as with every episode we bring you a podsafe music selection. Listen to hear Mike's choice. Please share your feedback, comments and requests by calling our comment line at (206) 888-6465. Links from this show: Music used in this show: How to Listen:
 Friday, November 17, 2006
Welcome to Net Results - Episode 20 for November 17th, 2006. Today Ben Higgins fills in for Mark after the two had a late night at the office. In today's news round-up, Ben talks about some interesting announcements from Dell and YouTube. For today's main topic Ben talks about the importance of properly planning and executing regular system maintenance. And of course no show would be complete without a podsafe music selection, listen to hear Ben's track for the day. Please share your feedback, comments and requests by calling our comment line at (206) 888-6465. Links from this show: Music used in this show: How to Listen:
 Wednesday, November 15, 2006
Welcome to Net Results - Episode 19 for November 15th, 2006. Ben Higgins, today's host, is back and offers some insight into our web-based world.
Afterwards, Ben talks about email - why it isn't secure, and what options exist to protect your email communications from prying eyes.
Lastly, Ben feeds your ears and his stomach with today's podsafe music selection.
Please share your feedback, comments and requests by calling our comment line at (206) 888-6465.
Links from this show:
Music used in this show:
How to Listen:
 Tuesday, November 14, 2006
Today's show was recorded on Monday, November 13th. In this show, your host Michael Villa talks about this weeks big consumer electronics releases from Sony, Nintendo and Microsoft. After the news, Mike explains what a wiki is, and why you may want to use one for your online knowledge base. Finally, as with every episode we bring you a podsafe music selection. Listen to hear Mike's choice. Please share your feedback, comments and requests by calling our comment line at (206) 888-6465. Links from this show: Music used in this show: How to Listen:
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