It occurs to me that when people first contact us here at Dovetail, they are looking for a service. Maybe a host provider or web design company or a provider of content management systems. And we certainly offer those services and products. But I don't think about Dovetail as just another web company. When I started Dovetail it was much more than that. And today that is still true.

Dovetail is all about improving the way people work with companies. Part of our goal is certainly to offer quality at a reasonable price to our customers, but what we really want to achieve is a positive impact on the lives of "regular folk." When web surfers come across a web presence powered by Dovetail, we want them to have a positive experience, one that lets them do something better than they did before.

For example we just completed a new website for a bank here in Massachusetts - Middlesex Federal. This was their first website ever. I think that when their customers visit the site they'll find it professional and useful. They can find out information more easily than before. Potential new customers can get information about their competitive deposit and mortgage rates easily. And we've made sure it's just as easy for bank staff to keep that information up to date.

Another example is a custom printer of bags in Missouri - Bags & Boxes II. They opened up their ordering to the world - their existing customers and new ones alike. It's an integrated online e-commerce site. Yes, we've helped them execute a business strategy, but we've also enabled their target customer to have a convenient way to work with them.

That's a great feeling. And that's what Dovetail is all about!