Posted: 8/24/2006 at 9:08:11 a.m. EST

We experienced an issue this morning with a pair of our mail servers that has caused some email messages from August 9th until the morning of August 24th to be temporarily inaccessible for users on that pair of servers. Inbound and outbound email for all users on these servers is working as expected.

Clients who have their email hosted on these servers have been notified.  We are working on resolving this issue and will keep you posted on our progress.

Update: 8/24/2006 at 10:45:36 a.m. EST

Our engineering team is in the process of restoring email messages from August 9th to August 24th. We expect email messages to be restored by this evening. We will continue to post updates throughout the day. Thank you for your patience in this matter.

Update: 8/24/2006 at 12:42:49 p.m. EST

Some users who were affected by the issue we experienced this morning may also experience email clients downloading old messages more than once. Email messages from August 9th to August 24th will be downloaded as they are restored for the affected users. This is a one-time occurrence and should not happen again after the mail has been restored.

Posted on 8/28/2006 at 10:30 AM EDT

Our engineering team continues to work tirelessly on restoring email messages from August 9th to August 24th for the affected mailboxes. We expect the email messages to be restored over the course of the next few days. We will continue to post updates and we appreciate your patience during this restoration.