As anyone can tell you, customer service is everything. It's a sentiment that all too often today has become a cliche. But, I founded Dovetail on the desire to work as a partner with our clients. In fact one of our core values is wrapped around that very concept.

I recall seeing one of those office inspirational posters that said "Relationships take a lifetime to build and a moment to lose." I'm paraphrasing, but the statement is very true, and very powerful.

At Dovetail, one of the key ways we differentiate our products is by the myriad of complementary services we bring to the table. I've always known that without one, the other would be neither as potent nor appealing. And while we've never lost site of that, I have to say candidly, that over the year's there have been times when we've done a better job than others when it comes to service.

My goal, then with this post and those to follow is to openly discuss some of our challenges; both successes and failures. How we intend to learn from them, and ensure that you receive the service that keeps you coming back, that allows you to trust your company's vision with ours.

I promise therefore, our best effort... always; open communication as quickly as possible; and a true spirit of cooperation to achieve your goals.

Thanks for reading, and be sure to check back.

My blogging is not intended to be a one-way conversation, I encourage you to post comments as we go. I'll respond to each and every one publicly, right here.

-- Mike