Wednesday, November 19, 2008

CyberStore 1.7.169 was released today. This release includes:

  • Feature enhancements to the search engine allows for categories to now be searched and displayed on a search results page.
  • Issues with incorrect rendering of the Navigation menu under certain circumstances has been resolved.

What you need to do
To perform the update you will need to download all build versions greater than your installed version, and apply them in order. Update instructions can be found at http://www.dovetailinternet.com/default.asp?LINKNAME=CYBERSTORE_UPGRADE_PROCEDURE. If you do not already have an account for the CyberStore Center, please create one when asked to login.

How to download CyberStore Builds
To obtain the correct builds, confirm your installed version and download all builds numbered greater than your version, and then install them in order. Build files can be downloaded at http://www.dovetailinternet.com/default.asp?LINKNAME=CYBERSTORE_BUILDS.

For details about this release cycle, please check the online release notes at CyberStore Release Notes.

Wednesday, November 19, 2008 11:46:00 AM (Eastern Standard Time, UTC-05:00)  #    Disclaimer    Comments [0]   
 Monday, November 10, 2008

CyberStore 1.7.164 which includes the update for the new Authorize.net integration was released today.

What you need to do
To perform the update you will need to download all build versions greater than your installed version, and apply them in order. Update instructions can be found at http://www.dovetailinternet.com/default.asp?LINKNAME=CYBERSTORE_UPGRADE_PROCEDURE. If you do not already have an account for the CyberStore Center, please create one when asked to login.

How to download CyberStore Builds
To obtain the correct builds, confirm your installed version and download all builds numbered greater than your version, and then install them in order. Build files can be downloaded at http://www.dovetailinternet.com/default.asp?LINKNAME=CYBERSTORE_BUILDS.

For details about this release cycle, please check the online release notes at CyberStore Release Notes.

Monday, November 10, 2008 4:00:51 PM (Eastern Standard Time, UTC-05:00)  #    Disclaimer    Comments [0]   
 Tuesday, November 04, 2008

On October 23rd, we announced that Authorize.net had altered their integration requirements for use of their credit card processing gateway. As a temporary fix we asked that you contact Authorize.net immediately at (877) 447-3938 and request that your Gateway account be switched to “SmallInt” mode.

 

What we are doing

We are taking this issue very seriously. Our team has been working diligently to complete a patch that addresses this issue. We are in the final stages of development and are moving towards QC and testing. All sites using Authorize.net will have to be upgraded by Monday, November 10th.

 

What you can do to prepare

To assist in this process we are asking all CyberStore users to plan resources accordingly for the end of this week. To further facilitate a smooth process, please take the time to visit http://www.dovetailinternet.com/CYBERSTORE_SURVEY and complete the CyberStore Installation Survey regardless of your payment provider status.

Note: This issue has been resolved in Release 1.7.164

Tuesday, November 04, 2008 11:23:54 AM (Eastern Standard Time, UTC-05:00)  #    Disclaimer    Comments [0]   
 Thursday, October 23, 2008

It has been brought to our attention that Authorize.net has altered their integration requirements for use of their credit card processing gateway. This has been seen to cause issues where orders are processed by Authorize.net but not entered into SYSPRO.

 

As a result, if your CyberStore is setup to utilize Authorize.net you will need to contact them immediately at (877) 447-3938 and request that your Authorize.net Gateway account be switched to “SmallInt” mode. This will allow your site to work as currently supported by CyberStore through November 10th. We are doing all we can to have a patch available as soon as possible that addresses this issue.

 

Thank you for your prompt attention to this issue and don’t hesitate to contact Dovetail Customer Support (customerservice@dovetailinternet.com) if you have any further questions.

Note: This issue has been resolved in Release 1.7.164

Thursday, October 23, 2008 7:12:30 AM (Eastern Standard Time, UTC-05:00)  #    Disclaimer    Comments [0]