It has been brought to our attention that Authorize.net has altered their integration requirements for use of their credit card processing gateway. This has been seen to cause issues where orders are processed by Authorize.net but not entered into SYSPRO.

As a result, if your CyberStore is setup to utilize Authorize.net you will need to contact them immediately at (877) 447-3938 and request that your Authorize.net Gateway account be switched to “SmallInt” mode. This will allow your site to work as currently supported by CyberStore through November 10^th. We are doing all we can to have a patch available as soon as possible that addresses this issue.

Thank you for your prompt attention to this issue and don’t hesitate to contact Dovetail Customer Support (customerservice@dovetailinternet.com) if you have any further questions.

Note: This issue has been resolved in Release 1.7.164