I just can't emphasize enough how important customer service is to all of us at Dovetail. Since the very earliest days as a company offering personal, quality, courteous and professional service has not only been an accidental side effect , but it is one of our strongest core values.

in the business climate of today, it's the personal connections we make that allow us to grow. And to me, customer service is one of the more lasting ways to make (and sustain) personal connections. As a small business ourselves I know that we will always choose a smaller (even possibly more expensive) vendor if the personal sense of connection, integrity, and service are established.

That sense of importance was most-likely fostered by my parents from the youngest of days. My dad was in academia meeting the audio-visual needs of my alma-mater, the College of the Holy Cross, for over 35 years. And the biggest thing I learned from watching him over the years was that it didn't matter whether you were a student, a new associate professor or the President of the college, you treat everyone with respect in the same way. Of course it's up to you and your skills to prioritize accordingly, but you always offer your best.

At Dovetail, we embrace the same spirit collectively as a group. Even when a customer is having troubles and clearly feels that we have made a mistake (and believe me, we have occasionally) we strive to get to the root of the issue, find an equitable resolution and allow the customer to move on with their day. Sometimes that focus may seem indifferent but know that we are working our very best to get the issue fixed.

I like to think that's why we have so many long-term customers. So if you're looking at a new web partner who will work with you and provide the best possible service, give Dovetail a try - you may just start the first day of a great long term personal connection.

-- Mike